Taylor Swift fans are suing Ticketmaster’s parent company, Live Nation Entertainment, following last month’s presale debacle for their 2023 The Eras Tour.
According to court documents reviewed by TODAY, the plaintiffs allege breach of contract, willful misrepresentation, fraud, fraudulent inducement and multiple antitrust violations.
Plaintiffs are seeking a $2,500 penalty against Ticketmaster for each violation of Business and Professions Code Section 17200.
The lawsuit specifically cited the “ticket sales disaster” that occurred on November 15 and 16 during Verified Fan’s presale, which caused the site to crash, and Capital One’s presale. In addition, the lawsuit cited the cancellation of the tour’s November 18 public ticketing due to what Ticketmaster described as “extraordinarily demanding requirements for ticketing systems” and “insufficient remaining ticket inventory” to meet demand.
“Based on information and belief, Ticketmaster implemented this anti-competitive scheme by forcing fans of musicians to use Ticketmaster solely for presale and retail prices in excess of what would be a competitive market price,” the lawsuit alleges . “Ticketmaster has also forced attendees to exclusively use Ticketmaster’s ‘Secondary Ticket Exchange’ – the platform that Ticketmaster operates for the resale of concert tickets.”
The plaintiffs also allege that Ticketmaster “willfully and intentionally misled ticket buyers” by allowing “scalpers and bots” access to presales, providing more codes than ticket contingents, and scheduling general ticket sales “knowing that they… would not have the required quantity”. meet the demand.
“We believe that both Taylor Swift and her fans were hurt by Ticketmaster,” Jennifer Kinder, an attorney for the plaintiffs, said in a statement to TODAY. “Ticketmaster messed with the wrong fan base.”
Kinder pointed out that the petition still has to be accepted by the court.
TODAY has reached out to representatives from Swift and Live Nation Entertainment for comment.
Ticketmaster said 3.5 million fans had pre-registered for Swift’s Verified Fan program, the largest registration in its history. According to Ticketmaster, 2.4 million tickets were sold in advance.
“Even if high sales demand runs smoothly from a technical point of view, many fans get nothing,” said Ticketmaster. “For example: based on traffic to our site, Taylor would have to do over 900 stadium shows (nearly 20 times as many shows as she does)…that’s a stadium show every single night for the next 2.5 years.”
After general ticket sales were canceled by the company, Swift took to social media by sharing a statement on her Instagram story.
“It goes without saying that I am extremely protective of my fans,” Swift wrote in part. “It’s really difficult for me to entrust those relationships and allegiances to an outside entity and it’s excruciating for me to just watch failures happen without recourse.”
Ticketmaster also apologized to Swift and her fans on social media last month and in a statement to NBC News.
“We would like to apologize to Taylor and all of her fans – especially those who have had a horrible experience trying to purchase tickets,” it said tweet.
This article first appeared on TODAY.com. More from TODAY: